Disabled Access
1. Introduction
2. Our restaurants
3. Arrival and car parking facilities
4. Main entrance and welcome area
5. Public areas
6. Bars and restaurants
7. Play areas
8. Additional information
9. Contact information
10. Future plans
1. Introduction
Whitbread Group Plc is one of the UK’s largest restaurant chain. We have restaurants in more places making it easier for you a enjoy a fantastic dining experience. Our customers tell us they love the value we offer, our relaxed restaurants and the warm welcome they receive from our Team Members.
Whitbread Group Plc take the needs and equal treatment of all our customers extremely seriously and are committed to ensuring our restaurant facilities and services are accessible to all.
Notwithstanding this, Whitbread Group Plc recognises that there is no single restaurant design or layout that will entirely meet all individuals’ needs and preferences. If during your dining experience you feel there is something we could do to assist you, or make your visit more comfortable, please allow us the opportunity to do so by asking to speak with the Duty Manager.
The information in this document provides details of the accessible facilities and services available in our Whitbread Group Plc restaurants brands Brewers Fayre, Table Table, Beefeater, Whitbread Inns and Cookhouse & Pub.
2. Our restaurants
For details of how to book a table or how to obtain information prior to arrival, please contact us via our email or by telephoning the restaurant of your choice directly.
Whitbread Group Plc has a very large and diverse estate of over 400 restaurants. These include purpose-built new build restaurants, conversions of existing buildings, older restaurants and listed buildings. As a result, the exact nature of the facilities available may differ between restaurants. Individual facilities at any of our restaurants will also be subject to availability. If the provision of a particular facility is especially important to you we strongly recommend that you contact the restaurant direct, prior to booking or arrival and enquire into its availability or to make the Team aware of any requirements.
3. Arrival and car parking facilities
Directions to a particular restaurant and details of local transport options can be obtained by contacting the restaurant directly.
Many of our restaurants have their own car parks. Where this is the case the car park will have a number of designated blue badge parking bays. These disabled parking bays will generally be located close to the main entrance of the restaurant.
However, some of our restaurants (particularly city centre locations) have limited or no parking. Where this is the case, information regarding car parking facilities in the local area can be obtained by contacting the restaurant directly.
The vast majority of our restaurants have level access to the welcome area via the main entrance. Where necessary, dropped kerbs and access ramps have been installed to facilitate access for wheelchair users.
In a few cases where level access to the restaurant via the main entrance is not possible, due to the design or layout of the building, alternative access arrangements will have been made. These may include the use of platform lifts or an alternative entrance to the building.
4. Main entrance and welcome area
Induction loops are installed in all of our restaurants and portable hearing loops are available in the Bar and Restaurant areas.
Customers are advised to inform the Duty Manager on arrival if they have any special requirements such as requested seating or if they will require any assistance in the event of a fire evacuation.
5. Public areas - general
Access around the public areas of our restaurant will generally be by means of level access, incorporating the use of access ramps where necessary.
Where level access around the public areas is not possible, due to the design or layout of the building, alternative access arrangements will have been made. These may include the use of platform or passenger lifts or an alternative access route to the area concerned.
6. Bars and restaurants
All Whitbread Group Plc restaurants have accessible toilet facilities. These toilets are provided with grab rails, adequate transfer space, accessible sinks with lever taps and emergency alarm pull cords.
Menu styles will vary, with Braille and large print menus being available in the majority of our restaurants. Our Team Members will also be happy to take guests through the menu options if requested.
Table service is provided in many of our restaurants. Where this is not standard practice we will be happy to provide this on request.
A range of seating options is provided throughout our bars and restaurants, offering a reasonable degree of choice and flexibility.
Many of the televisions in our bar areas can be set to display subtitles and these can be displayed upon request.
7. Play areas
Where play areas area available, rules of play/entry are displayed.
We encourage our customers (parents/guardians) to discuss any needs or requirements their child may have to ensure our Team Members on duty can assist and assess any additional precautions or restrictions that may be appropriate in the circumstance. Therefore, ensuring play is as fun as possible.
8. Additional information
Assistance dogs are welcome at all Whitbread Group PLC restaurants.
All Whitbread Group Plc Restaurant Team Members receive disability awareness training.
Should you require assistance during your visit please contact the Duty Manager and our Team Members will be happy to do all that they can to assist.
9. Contact information
Address:
Whitbread Group Plc
Restaurants Customer Relations
Whitbread Court
Houghton Hall Business Park
Porz Avenue
Dunstable
Beds
LU5 5XE
Telephone:
Our Customer Relations Team can be contacted on:
03332 341452
Contact telephone numbers for individual restaurants can be found on the restaurants website.
10. Future plans
Whitbread Group Plc are committed to making reasonable adjustments to our restaurants, so far as is reasonably practicable and will continue investing in this area in order to further improve the facilities available across our restaurant estate.